Return Policy

1. Scope

This Return Policy applies to orders placed with Zarcon through this website, the card studio, WhatsApp, email, social media or direct sales channels. It covers NFC cards, NFC business cards, digital profile cards, custom printed cards, sticker card products and related design or setup services.

This policy should be read together with our Business Terms & Conditions and Privacy Policy. Nothing in this policy is intended to limit rights that cannot be excluded under applicable law.

2. Custom and Personalized Products

Many Zarcon products are customized with a customer's name, logo, artwork, phone number, social links, QR code, NFC destination, delivery details or business identity. Because these products are prepared for a specific customer, they cannot usually be returned for change of mind after the design is approved, personalization has started or production has begun.

Please check all spelling, phone numbers, links, artwork, logo placement, colours and delivery details before approval. Zarcon may share a preview or confirmation message before production, and customer approval may be treated as confirmation to proceed.

3. When a Return, Replacement or Correction May Be Available

Zarcon will review a return, replacement, correction or refund request when:

• The item arrives damaged or unusable due to delivery or production handling.
• The wrong item, design or quantity is delivered.
• The printed details materially differ from the final details confirmed with Zarcon.
• The NFC chip does not work after reasonable testing and troubleshooting.
• A digital profile or NFC link is set up incorrectly by Zarcon.

To help us assess the issue, please keep the product, packaging and delivery information until the request is resolved.

4. Request Window

Please contact Zarcon within 3 calendar days after delivery if your order is damaged, incorrect or defective. For NFC activation or digital profile setup issues, contact us as soon as you notice the problem so we can check the card, link or profile settings.

Requests made after this period may still be reviewed, but a remedy may depend on the product condition, the order record and the nature of the issue.

5. Non-returnable and Non-refundable Situations

Returns or refunds are generally not available for:

• Change of mind after order confirmation or production has started.
• Customer-supplied spelling mistakes, wrong phone numbers, incorrect links or inaccurate profile details.
• Low-resolution, copyrighted or unsuitable artwork supplied by the customer.
• Normal colour variation between screens, previews and printed material.
• Cards damaged by misuse, bending, scratching, heat, water exposure or attempted modification.
• NFC limitations caused by an incompatible phone, disabled NFC setting, metal phone case or third-party app/browser restriction.

6. Refunds, Reprints and Store Credit

After reviewing an approved request, Zarcon may offer one or more of the following remedies depending on the issue: correction of the digital profile, NFC reprogramming, replacement, reprint, partial refund, full refund or store credit.

If a refund is approved, it will be processed to the original payment method where possible, or to a confirmed bank account for bank transfer orders. Delivery charges and payment processing charges may be deducted unless the issue was caused by Zarcon.

7. Cancellations

You may request cancellation before artwork work, NFC setup or production begins. Once custom design work, printing, NFC programming or profile setup has started, cancellation may not be possible or may be subject to a deduction for work already completed.

8. How to Request Help

Contact Zarcon through WhatsApp or email with your name, order details, delivery date, issue description and clear photos or video. For NFC issues, include the phone model if possible.