Privacy Policy

1. Overview

Zarcon provides NFC cards, NFC business cards, custom printed cards, digital profile cards and related design services. We collect personal information only where it is needed to provide our services, communicate with customers, protect the website, keep business records and improve the customer experience.

By using this website or submitting information to Zarcon, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Zarcon, we may collect:

• Contact details such as name, phone number, WhatsApp number, email address and delivery address.
• Order details such as selected product, quantity, price, payment status, delivery notes and order history.
• Design details such as names, titles, logos, artwork files, brand colours, QR codes, links and print preferences.
• Digital profile details such as photo, business name, social links, website, WhatsApp link, portfolio, location or other content you ask us to publish.
• Payment confirmation details such as bank slip uploads, payment reference numbers and paid amount. Zarcon does not need you to send full card numbers or sensitive banking passwords.
• Website and device information such as browser type, device type, pages visited, approximate usage data and technical logs.

3. How We Use Information

Zarcon may use collected information to:

• Respond to enquiries and confirm orders.
• Create design previews, print cards, program NFC chips and prepare digital profiles.
• Arrange delivery, support, replacements, refunds or warranty-style troubleshooting.
• Send order updates through WhatsApp, phone, email or other channels you use to contact us.
• Maintain internal records for accounting, security, dispute handling and service improvement.
• Protect the website from misuse, fraud, unauthorised access or technical issues.

4. Digital Profiles and Public Links

If Zarcon creates a digital profile, NFC destination, QR code or public profile page for you, the information you approve for that profile may be visible to anyone who opens the link or taps/scans the card. Please only provide details that you want customers, contacts or the public to access.

You are responsible for ensuring that the profile content you provide is accurate and that you have permission to use names, photos, logos, brand assets, links and other content supplied to Zarcon.

5. Cookies, Local Storage and Uploaded Designs

The website may use cookies, local storage or similar browser technologies to keep the site working, remember temporary card studio settings, improve performance and understand general website usage. You can manage cookies through your browser settings, but some website features may not work correctly if storage is disabled.

Artwork uploaded through the card studio or shared by direct message may be used to prepare your order, troubleshoot your design or confirm print details.

6. When We Share Information

Zarcon may share information with trusted service providers only where needed to operate the business. This can include delivery partners, hosting providers, payment or bank transfer support, file storage tools, customer support channels and professional advisers.

We may also disclose information if required to comply with law, protect legal rights, investigate fraud, respond to a lawful request or protect customers and the business from harm.

7. Data Retention and Security

Zarcon keeps personal information for as long as reasonably needed for the order, support, delivery, profile operation, accounting, legal or business purpose for which it was collected. Some records may be kept longer where required for tax, accounting, dispute resolution or legal compliance.

We use reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse or alteration. No online system is completely risk-free, so please avoid sending unnecessary sensitive information.

8. Your Choices and Requests

You may contact Zarcon to request access, correction, update or deletion of personal information associated with your order or digital profile, subject to order records, legal requirements and legitimate business needs. You may also ask Zarcon to update or remove approved digital profile content where the profile is managed by Zarcon.

9. Contact

For privacy questions or profile update requests, contact Zarcon through WhatsApp or email.